During the COVID-19 pandemic, virtual visits are helping patients stay in touch with their health care providers to ensure their medical needs are met. If you're caring for an older adult or a patient with a complex medical condition, there are many ways you can help them prepare for a virtual visit with their provider.
At Brigham Health, virtual visits are conducted through a video conference platform on Patient Gateway or Zoom, or via phone call.
A virtual visit allows patients to receive medical care in the comfort of their own home. Other benefits of virtual visits include:
"The rapid expansion of virtual visits during the COVID-19 pandemic has allowed many caregivers, like spouses or children, to be much more involved in a loved one's care without many of the logistical constraints that existed with inpatient visits," says Martin N. Kathrins, MD, a urologist at Brigham Health.
If you're a spouse, child or family friend caring for a patient, you can help them prepare for a virtual visit by:
"If you're providing care for an elderly patient or someone with a health condition, we really rely on your help during a virtual visit," says Dale S. Adler, MD, a cardiologist at Brigham Health. "You can help us facilitate the conversation, go through symptoms and answer questions, and help make sure everyone is on the same page."
If the patient uses any health devices at home, you can help collect some of the following information for their provider:
As a caregiver, it's also useful to collect as much information about the patient's medical history, symptoms and general health information before the virtual visit. Here are some things to note:
If you're helping a patient conduct a virtual visit, here are some tips to make sure the meeting is productive and goes smoothly:
During the virtual visit, a caregiver can help the patient:
After a virtual visit, a caregiver can help the patient:
Umberto Campia, MD, a cardiologist at Brigham Health, has been able to maintain strong emotional connections with his patients during virtual visits. For example, one of his patients has an advanced health condition and they meet often for virtual visits.
"It's important for this patient to still be able to meet with me and ask me questions, even if they're unrelated to her condition," says Dr. Campia. "She's comforted by the fact that she can still communicate with her provider during this difficult time."
Schedule a virtual visit with your Brigham Health provider and experience expert care from the comfort of your home.
To request your virtual visit, please call 857-307-6137 Monday - Friday, 8am-5pm ET or complete the form to receive a callback.