With Virtual Visits, you can still experience Brigham and Women's expertise and compassion from the convenience of your home. Whether it's a follow-up appointment, or a first-time consultation about a procedure or surgery, our specialists are here to help you with a Virtual Visit. Physicians, physician assistants, nurse practitioners, and more are here to help you stay connected to care. Schedule a Brigham and Women's Virtual Visit today and see how our care never stops.

*Virtual Visits are available for existing patients and for new patients who reside in Massachusetts. 

Virtual Care FAQ

How can I try a Virtual Visit?

If you are interested in scheduling a Virtual Visit, please call or request an appointment online via the form below and the department will schedule a Virtual Visit with your provider and assist you with your set up.

What are the technology requirements?

Virtual Visits require:

  • Reliable internet access
  • A tablet, smartphone, or video-enabled desktop or laptop computer

Prior to a scheduled Virtual Visit, patients will be sent information on how to access their Virtual Visit.

  • Virtual Visits can be conducted using the Patient Gateway or Zoom platforms. A link to the appropriate platform will be provided ahead of the scheduled visit.
  • Patients can access their Virtual Visits using the Patient Gateway or Zoom app on mobile or tablet devices, or via their internet browser on desktop or laptop computers. 

Please note: Providers are also offering Virtual Visits by phone for patients who do not have access to video technology.


How do I prepare for my first Virtual Visit?

Before you connect with your provider, please visit the self-set up page for detailed information about logging into Mass General Brigham Patient Gateway and testing your device. Patients who do not have a Patient Gateway account will connect with their provider through a link provided by the clinic. Otherwise, prepare for your provider visit as you normally would, including having your questions and health updates ready.  

What is the cost?

If your insurance covers Virtual Visits, you will be responsible for your standard insurance office visit co-pay. 

Learn More about Virtual Care

How to Prepare for Your Virtual Visit During COVID-19

If you have an upcoming appointment with a provider, this article offers some tips that can help you get the most of out of your virtual visit.

How Caregivers Can Support Virtual Visits During COVID-19

If you're caring for an older adult or a patient with a complex medical condition, there are many ways you can help them prepare for a virtual visit with their provider.

Request a Virtual Visit

To request your virtual visit, please call 857-307-6137 Monday - Friday, 8am-5pm ET or complete the form to receive a callback.

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